📍 Jobs Near Me
For Job Seekers For Employers
📍

HiringNearMe.work

Local Jobs, Zero Commute

Jobs
Home › Jobs Near India › Customer Satisfaction Manager
📍 Local Job Near You

Customer Satisfaction Manager

🏢
Decathlon
📍 Ghaziabad, India
📍
Location Ghaziabad
📅
Posted June 21, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

📋
Job Description

Posted on 22/10/2025

Mission


RESPONSIBILITY 1
I ensure to provide a best-in-class customer experience

  • I ensure the entire Store team acts with a “CUSTOMER FIRST” mindset where we find solutions for all the customers walking in.
  • I am at the service of my customer queries at the welcome desk with mediums of Face-to-face, calls, emails, social media, and proactively finding solutions, after-sales, and other touchpoints.
  • Gain deeper knowledge of CX after understanding CRM systems and practices. (CX Tools - Exotel/Salesforce/Medallia, Strategies - Welcomer/Goodbyer, Trail Room)
  • Analyse customer feedback at all touch points (Customer Support, UnsatPOS, Social Listening, Store GMB Reviews and WOW) so that actions can be derived to enhance the experience further
    • RESPONSIBILITY 2 

    I am the guardian of customer-centricity in my store

  • I ensure 100% of my customers are greeted and welcomed at my W...

    • Apply for This Job

    Submit Application

    Quick and secure application process

    📍 Location Details

    🌆
    City
    Ghaziabad
    🗺️
    Country
    India
    🚗
    Commute
    Local Area

    🔍 More Jobs Nearby

    Explore other opportunities in Ghaziabad

    View Local Jobs