Purpose of the role

We are seeking a detail-oriented and proactive Customer Sales Service Support to manage end-to-end post-sales operations and ensure seamless contract execution. This role is critical in driving customer satisfaction by effectively coordinating between clients, internal stakeholders, and supply chain partners across the MENA region. The successful candidate will play a key role in ensuring timely deliveries, accurate documentation, and smooth payment cycles, ultimately supporting business growth within the F&B solutions segment.

Key Responsibilities

• Managing sales orders from contract entry until money is collected.
• Raising contracts in SAP/System after booking, obtaining customer PO or signed confirmations, following up on advances when required, maintaining detailed order-wise Excel records, following up with mills on production and execution, checking shipping instructions, checking documents, and sharing the same ...