Customer Sales and Service Representative
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Job Description
Overview
We are seeking a Customer Service/Sales Representative to be the first point of contact for our customers, delivering excellent service while supporting sales. This role is ideal for someone with experience in a mechanical or automotive environment who can confidently communicate technical services. We are looking for someone with Service writing experience, including documenting concerns, preparing estimates, and coordinating with technicians. Your ability to engage with customers, understand their needs, and provide tailored solutions will be key to your success in this position.
Responsibilities
Service Writing
- Document mechanical problems and services by listening to customerβs description of symptoms, clarifying description of problems.
- Prepare quotes by costing materials, supplies, subcontractors, and labor.
- Obtain quote approvals, making follow up calls as necessary. ...