Taguig City, Metro Manila, Philippines

Department: Data & AI & Risk – Anti-Fraud

Employment Type: Full-time

Work Arrangement: Hybrid

What You'll Do

• Address user concerns regarding fraud-related reports with their accounts. This includes unauthorized activities on user accounts and scam-related reports.
• Monitor and review transactions conducted by users.
• Conduct in-depth investigations into accounts for security-related reports filed by users.
• Collaborate with other platforms in handling reports of accounts associated with fraudulent activities.
• Communicate with users via ticket regarding their reports in a timely manner and within the Service-Level Agreement.
• Work closely with other teams from other departments to handle and address fraud-related concerns.
• Perform other related duties and ad hoc tasks as required.

What We Expect From You

• Strong verbal and wr...