Vodacom is committed to building a more connected, inclusive and sustainable world. At Infinity Services Partner Company, a wholly owned subsidiary of Vodacom, we are looking for an Early Collections Consultant.

Role Purpose

The Early Collections Consultant is responsible for proactively engaging customers in the early stages of delinquency (typically 1–150 days past due) to prevent roll‑forward into late or legal collections. The role focuses on customer rehabilitation, first‑contact resolution, sustainable payment commitments, and balance normalisation, while delivering a positive customer experience and ensuring full regulatory compliance.

Your responsibilities will include:

• Make outbound and handle inbound calls to customers in early arrears.
• Proactively identify reasons for missed or delayed payments.
• Provide clear explanations of account status, arrears, and next steps.
• Encourage self‑se...