We bring the energy – through purpose and people.

Not just through the infrastructure we operate, but through the way we show up for each other, our customers’ and our communities. The future of energy is in our hands. Let’s shape it together.

Are you excited to solve some of the most complex energy challenges of our time?

We have a 12-month fixed term opportunity for a Customer Resolutions Consultant to join our team!

You will be responsible for investigating complicated and technically difficult claims, escalated complaints and EWOV (Energy & Water Ombudsman of Victoria) cases. The Customer Resolutions Consultant will also liaise with customers and negotiate settlements when appropriate and assist in ensuring all EWOV deadlines are met.

This role is based in Southbank and is part of the Customer and Community team.

What you’ll be doing in this role: