Customer Relationship Manager (North Cebu & East Visayas)

Globe Telecom

Posted Mar 12 • Full-time • National Capital Region

Overview

A Customer Relationship Manager is responsible for building and maintaining strong relationships with clients to ensure satisfaction, retention, and loyalty. This role will be assigned in North Cebu & East Visayas.

Responsibilities

• Relationship management: Develop and nurture relationships with clients by understanding their needs, goals, and preferences. Actively engage and communicate with clients to build trust and ensure their satisfaction with the company's products or services
• Client retention: Focus on retaining existing clients by addressing any concerns, resolving issues, and providing a high level of customer service. Proactively identify and mitigate any risks or challenges that may impact client satisfaction or loyalty
• Account management: Serve as the main po...