ROLE DESCRIPTION

This is a full-time, on-site role for a Customer Relationship Management (CRM) Specialist based in Quezon City. The CRM Specialist will be responsible for managing customer relationships by designing and implementing CRM strategies, analyzing customer data, and improving retention and engagement. The role includes overseeing CRM systems, managing sales campaigns, streamlining communication efforts, and working collaboratively with sales, marketing, and operations teams to enhance customer satisfaction and achieve business goals.

JOB DUTIES AND RESPONSIBILITIES

• Responsible for the design, implementation and support of the Customer Relationship Management strategy.
• Collaborates with business teams to create a loyalty and rewards program.
• Makes sure that the customer database is correctly segmented in order to target marketing activities appropriately.
• Responsible for the loyalty campaigns,...