**Job Function**:
Customer Management
**Job Sub**Function**:
Non-Technical Customer Service
**Job Category**:
Professional
**All Job Posting Locations**:
São Paulo, Brazil
**Key Responsibilities**:
- **Customer Relationship Management**:
Serve as the main point of contact for assigned accounts; build trusted relationships with both clinical and administrative users.
- **Adoption & Enablement**:
Support implementation efforts, train users, and drive adoption through ongoing education and workflow integration.
- **Issue Resolution**:
Manage day-to-day customer inquiries and collaborate internally to address challenges quickly and effectively.
- **Account Monitoring**:
Track customer engagement and satisfaction metrics; identify risks and opportunities for deeper adoption.
- **Feedback Loop**:
Gather input from customers and work with internal teams to continuously improve the product and customer experience.
- **Success Planning**:...