Job Summary

• The successful candidate will join our team as a Customer Relationship executive in the Customer Experience department. (S)He will report to the Customer Engagement manager and will be responsible for the provision of world class customer service to all enterprise customers.

Key Responsibilities

• Assist in the management of the relationship between AT and its enterprise customers by maintaining regular contact with customers to ensure satisfaction.

• Assist in the development and amendment of policies and procedures that ensure and promote customer intimacy for Enterprise Customers.

• Maintain a regular schedule of customer engagement activities through health checks, service reviews, service camps etc.

• Alert customers to new or improved products/services; and developing relationships with customers.

• Assist in the administering of surveys, collecting data and feedback from customers at an inti...