Customer Relations Specialist- Industrial, Construction & Packaging
This job is in your area. Enjoy a short commute and work close to home.
Job Description
It’s a great time to join Velcro Companies!
The Customer Relations Specialist’s primary responsibility is to provide a great customer experience, by answering and managing customer inquiries through the general phone queue, emails, and Salesforce. Continually look for opportunities to increase efficiency and improve processes that will enhance the customer experience and increase customer satisfaction. Team players are critical in promoting employee and customer satisfaction.
This is hybrid position that will require two days per week on-site at the Manchester, New Hampshire location (Tuesdays and Wednesdays).
Essential Job Functions:
Responsible for day-to-day servicing of existing customers through order processing, accurate and timely communication, problem resolution, and follow-through to fulfill customer needs.
Assist customers with order management, provide information on pricing and stocking levels, and work to...