Explore an engaging role as a Customer Relations Representative at BMW Markham in Ontario. Use your exceptional communication skills to assist customers in booking service appointments and providing outstanding support.
This position is part of the service customer support team and is vital for building customer satisfaction. You will greet visitors, manage calls, and provide accurate information about dealership services. You also handle customer complaints and refer issues as needed, ensuring that every interaction reflects the company's dedication to service excellence.
Key Responsibilities:
• Greet customers and visitors warmly
• Handle phone inquiries and direct calls appropriately
• Maintain knowledge of dealership information
• Answer service questions or refer to specialists
• Manage customer complaints with professionalism
Requirements:
• Mandarin speaking preferred
• Experience in a call center environment
• Proficiency with Microsoft Office