Customer Relations & Order Processing Specialist

Job Role: Customer Relations & Order Processing Specialist

Reporting to: Chief Operating Officer (COO)

We’re seeking a highly motivated and customer-focused Customer Relations Assistant to join our team. The successful candidate will provide exceptional service to our clients, manage customer relationships, and will be responsible for the accurate and timeous loading of orders.

Key Responsibilities:

• Liaise with independent clients via telephone on a bi-monthly rotation
• Understand market dynamics, competitors, and core client needs
• Develop reports and insights based on customer interactions
• Provide weekly management reports on calls and key insights
• Support onboarding of new customers
• Escalate and coordinate customer issues with relevant departments
• Manage/ track and loading of all sal...