We are looking for a passionate and professional Customer Relations Officer to join our Retail Operations team to help us with our mission of providing excellent customer service.

Based in Singapore and reporting to the Branch Manager/Assistant Branch Manager, the incumbent will be responsible for processing claims request from customers.

However, we also recognize that each individual has a unique blend of skills. Whether your strength is in customer service or in operations, we want to talk to you.

• You will perform counter sales duty for betting products.
• You will process prize claims for winning tickets and ensure accuracy of information.
• You will provide Singapore Pools Account application top up & withdrawal service.
• You will maintain confidentiality of information.
• You will attend to customer's query and provide excellent customer service.
• You will assist Supervisor to mainta...