Job Title Customer Relations Manager Job Description Summary Job Description About The Role Develop and execute initiatives to improve customer experience across all touchpoints (digital, in-person, and call center). Lead projects to enhance service standards, streamline processes, and introduce new technologies for better engagement. Monitor and analyze customer feedback, identify pain points, and implement solutions to improve satisfaction. Collaborate with internal teams and external vendors to deliver customer-centric programs and campaigns. Oversee training for frontline staff to ensure consistent and high-quality service delivery. Prepare reports and dashboards on customer experience metrics and recommend improvements. Drive community engagement activities and ensure alignment with Town Council's vision and service charter.
About You Bachelor's degree in Business, Communications, Customer Experience, or related field. Minimum 3–5 years of experience in customer experience mana...