Customer Relations Manager

Houston, TX

The Customer Relations Manager works closely with our home buyers on all customer service and warranty issues, ensuring a positive homebuying experience.

Your key responsibilities include:

• Manage all activities that involve Homeowners, prospective buyers, trades, and division staffing.
• Remain in compliance with the Company's policies and procedures.
• Resolve all customer issues with appropriate team members and trade partners.
• Accept full responsibility for each Homeowner within the assigned project spanning from the close of escrow to the home's statute of limitations.
• Follow through on all customer issues.
• Monitor and intercede on the progress and completion of all repairs by trade partners and assigned personnel.
• Responsible for the presentation of a professional image.
• Visit each buyer at the New Buyer Orientation (NBO) and the Pre-D...