Location
Kowloon City
Posted
June 20, 2026
Commute
Local Area
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Job Description
Customer Relations Deputy Director
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date: Office Worker
Date: 20 Jun 2026
**Job description**
**GCB 5**
We are currently seeking a high calibre professional to join our team as a **Customer Relations Deputy Director.**
**In this role you will:**
+ Manage and resolve customer complaints from all channels in line with internal guidelines and external regulatory requirements
+ Own complex and sensitive cases, applying sound judgement, confidentiality, and customer-centric decision-making
+ Identify potential conduct, operational, reputational, and regulatory risks; escalate special/high-risk cases to Senior Management immediately with clear facts and recommended actions
+ Propose fair, timely, and well-documented resolutions to settle complaints and achieve assigned complaint KPIs
+ Conduct thorough investigations...
Location:
Kowloon City, Kowloon, HK
Brand: HSBC
Area of Interest:
Closing Date: Office Worker
Date: 20 Jun 2026
**Job description**
**GCB 5**
We are currently seeking a high calibre professional to join our team as a **Customer Relations Deputy Director.**
**In this role you will:**
+ Manage and resolve customer complaints from all channels in line with internal guidelines and external regulatory requirements
+ Own complex and sensitive cases, applying sound judgement, confidentiality, and customer-centric decision-making
+ Identify potential conduct, operational, reputational, and regulatory risks; escalate special/high-risk cases to Senior Management immediately with clear facts and recommended actions
+ Propose fair, timely, and well-documented resolutions to settle complaints and achieve assigned complaint KPIs
+ Conduct thorough investigations...