Customer Relations Assistant – General Purpose Relief

Business Function: Customer & Commercial - Stations

Salary: £23,970 during first 6 months of training; £29,159 thereafter; plus aggregation/IUP allowance, overtime opportunities, mileage allowance where applicable.

Grade: RSA

Role Type: Customer Service

Location: Blackpool – covering Poulton, Kirkham & Wesham, Morecambe & St Annes on the Sea

Hours: Full Time

What You’ll Be Doing

• be the go-to person for customer advice on journey times, service delays, tickets, fares, and reservations;
• ensure stations remain safe, clean and welcoming at all times;
• manage ticket sales & issuing;
• handle challenging or complex customer queries with confidence and care;
• maintain compliance through internal checks and procedures;
• provide passenger assistance support;
• ove...