Role Purpose
The Customer Relations Agent is responsible for delivering exceptional customer service and ensuring efficient handling of client enquiries across various communication channels. The role focuses on maintaining service excellence, resolving customer queries, supporting internal departments, and contributing to overall customer satisfaction through professional communication and administrative support.
Key Responsibilities
Customer Service and Client Relations
Provide professional and efficient service to clients in accordance with company standard operating procedures
Handle internal and external customer enquiries and provide accurate feedback within required timeframes
Assist clients with registration-related enquiries and general product information
Respond to telephonic, CRM, and online enquiries relating to products, specials, availability, and pricing
Ensure customer issues are...