Customer Relations Advisor

Temporary - ongoing with potential to go permanent

Do you see yourself as a problem solver?
Are you someone who likes to get to the bottom of an issue?
Can you make decisions based on facts and findings?Our client is expanding their internal customer relations department further, and whilst it's quite telephone based, this is NOT a call centre environment.

If you feel you have the above qualities and want to join an internal customer relations team, we'd love to see a copy of your cv.

Main duties will include:

Communicating with the client's business partners over the phone, following through on and investigating complaints raised by previous and existing customers.
Liaising with your colleagues who organise release of information within the current Data Protection guidelines.
Considering possible regulatory breaches or operational incidents which could affect the business or customer.
Logging details and upd...