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Customer Quality Manager

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Johnson Controls
πŸ“ Wuxi, China
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Location Wuxi
πŸ“…
Posted June 02, 2026
πŸš—
Commute Local Area
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Job Description

What you will do

This role will drive communication and action collaborating directly with customer focal points for quality, account executives, Quality leaders and other functional experts and leaders such as R&D, Manufacturing, Procurement, Operations, Sales, and Service.

In addition, this role will drive correction action internally.

The scope of this role is China.

How you will do it

  • Coordinate customer issueβ€˜s Daily management cadence, to drive problem solving.
  • Regular Tracking Meetings: Organize and lead regular meetings with customers to review quality topics and the status of open 8D reports.
  • Immediate Response: Coordinate containment actions in the event of a quality issue.
  • Develop and implement customer quality scorecard / KPIs to drive performance baseline and improvement on an ongoing basis.
  • On-Site Quality Reviews: Conduct regular on-site meetings with customers and product end-users to addres...
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    πŸ“ Location Details

    πŸŒ†
    City
    Wuxi
    πŸ—ΊοΈ
    Country
    China
    πŸš—
    Commute
    Local Area

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