Company Background:

Our client is a global leader in the design and manufacturing of automotive seat motors, dedicated to enhancing vehicle comfort. To strengthen its global presence, the company is establishing a new plant in Senai, Malaysia. With continuous investment in R&D, our client delivers high-quality, efficient, and innovative products while striving for industry leadership and excellence in service.

Job Description (JD) 

• Serve as the primary quality contact for customers regarding product quality issues and inquiries 
• Handle customer complaints and lead problem-solving activities using methodologies such as 8D, RCA, and CAPA 
• Coordinate with internal teams (Production, Process, Engineering, NPI) to investigate and resolve quality issues 
• Provide timely feedback, reports, and corrective ac...