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Customer Plant Lead (CPL)

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RGBSI
📍 Trenton, United States
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Location Trenton
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Posted June 14, 2026
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Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description


Job Description:

  • The Customer Plant Lead (CPL) is the Voice of the Customer using warranty information, parts return information and service information to identify actionable issues.

  • Working directly with the Manufacturing Plants Process Engineering Team and the Control Tower Pre-Analysts, the CPL will be responsible for identifying emerging issues quickly and developing a well-rounded and detailed problem statement to minimize the time required to triage and resolve customer concerns.
    • The specific responsibilities include, but are not limited to:
  • Lead Short Loop Morning & Evening market meetings with new claims information

  • Investigate warranty issues and assign to party responsible through GIMs (Global Issue Management)

  • Work with plants to investigate processes that can be associated with warranty

  • Expedite part analysis for results on high priority investigations as a result of Short Lo...

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    📍 Location Details

    🌆
    City
    Trenton
    🗺️
    Country
    United States
    🚗
    Commute
    Local Area

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