Description
Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.

We are looking for a talented Operations Workforce Planning analyst who is ready to take charge of our model for a wide range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis to staff and plan for global customer support operations. This role will also serve as a primary administrator of our Amazon Connect environment — owning the configuration and maintenance of queues, routing profiles, contact flows, IVR design, security profiles, agent hierarchies, phone number management, and overall health. Additionally, this role will provide operational su...