What To Expect

The Customer Operations Supervisor will support the scaling of US residential solar and battery installation operations. This role will directly oversee a small team of customer service and data entry agents and be responsible for managing team capacity and time utilization while creating and analyzing performance data to ensure smooth and efficient workflows while staying in frequent contact with stakeholders within Customer Operations. The ideal candidate excels in a fast-paced, ever-changing environment and brings strong communication, organizational, and analytical skills to drive day-to-day execution and long-term process improvements.

What You’ll Do

• Oversee timecard approvals and ensure accurate, productive allocation of work hours across team members
• Monitor workforce capacity and workload balancing to ensure alignment with business priorities
• Analyze operational data to identify performance trends, gaps,...