Customer Operations Specialist – Part-time Weekend

As a Customer Operations Specialist, you will be working within and promoting the Company Values - Be Brave, Be Wise, Be Proud and Exceed. We are supporting a financial client with their growth in the Irish market. Covalen are growing their team to work in Financial Customer Support. The mission of the team is to provide best-in-class support to customers.

An ideal candidate will be able to multi-task, think on their feet, resolve issues quickly and decisively, deliver on promises, have excellent attention to detail, could analyse information and act according to the information presented, and perform under pressure.

Duties and Responsibilities:

•Manage inbound and outbound phone calls in an efficient and timely manner.

•Collating information from customers via these telephone calls.

•Receiving inbound calls from customers through a virtual call centre, answering various question...