Drive customer satisfaction as a Customer Operations Specialist at March Networks. This pivotal role involves resolving inquiries, managing orders, and supporting customer operations.
In this role, you will be part of the Customer Operations team and report to the Manager. Your focus will be on addressing customer issues, managing transactions, and ensuring efficient operations. Collaborating closely with Sales, Finance, and Operations departments is essential.
Key Responsibilities:
• Resolve customer issues with a strong emphasis on satisfaction
• Provide support via phone and email for inquiries
• Collaborate with Sales, Finance, and Operations teams
• Generate transactions using SAP for efficient order management
• Confirm shipments and track deliveries accurately
Requirements:
• College diploma or equivalent experience
• Minimum 5 years in technology customer service
• Proven SAP order management experience
• Solid proficiency in MS Office applic...