Great customer operations don't happen by accident!

They happen when strong leaders know how to balance people, performance, pressure, and pace - while still keeping the customer experience front and centre.

I'm currently partnering with a major UK consumer brand to appoint a Customer Operations Manager to join their growing Customer Services leadership team at a hugely exciting stage of transformation and growth.

This isn't a role for someone who wants to simply keep the lights on.

This is a role for an operational leader who thrives on driving performance, developing high-performing teams, solving problems at pace, and creating a culture where accountability and customer excellence go hand in hand.

With a well-established UK footprint, thousands of daily customer interactions, and continued investment into digital and multi-channel services, the business is evolving rapidly across Retail, Digital, and Social customer operations - ...