About the Job

We’re looking for an experienced Customer Operations Manager to lead our global customer operations and help us build a world-class, digital-first support experience. This is a hands-on role that blends strategic thinking with day-to-day execution, ideally suited for someone who thrives in fast-paced environments and wants to grow with the business.

You’ll be responsible for scaling and optimising our support function across tools, processes, partners, and platforms. You will be the voice of the customer internally, using data and feedback to improve how we support, engage, and retain our users across the globe.

This is a tough but rewarding role, best suited to someone who’s ready to roll up their sleeves, bring structure and discipline to a growing operation, and build something meaningful over the next few years.

Key Responsibilities

Support Operations and Customer Experience

• Lead our 24...