About The Role

Starting Salary from £32,260 - £35,669 DOE + up to £5,000 bonus pa.

At Wren, our Customer Operations Manager is the driving force behind high-performing Customer Care teams and exceptional service delivery. They manage our leaders to be the best version of themselves.

With a clear focus on coaching, accountability, and continuous improvement, they ensure our teams consistently deliver an award-winning customer experience.

We’re looking for an inspiring and commercially minded leader to support and develop our Team Managers and their teams.

If you thrive on building others up, driving performance, and embedding a culture of excellence, we want to hear from you!

What You’ll Be Doing

• Manage departmental SLAs to drive high levels of customer satisfaction.
• Coach and develop your team, creating training and development plans that build knowledge, confidence, and accountability.
• Champion...