Job Summary

The Customer Operations Manager drives operational excellence to enable the Industrial and Broad Market business segment to achieve and exceed sales and business objectives with a focus on customer centricity. They are responsible for continuously improving Vicor’s business processes as a key link between the business segment and the rest of the organization, including manufacturing, compliance, finance, etc., as well as distribution channel partners. The Customer Operations Manager is also responsible for managing and coaching a customer service team responsible for order management and resolution of commercial issues.
The Customer Operations Manager will take on program management responsibilities for critical projects related to pricing, cost reduction, on-time delivery, distribution channel, cust...