Customer Operations Development Specialist

Reporting to: Customer Operations Director

Location: Helsinki (Hybrid)

As a Customer Operations Development Specialist, you’ll be part of our global Unified Operations function and operations Development team, working across customer service and service delivery in multiple markets. The focus is on improving how we work and deliver, scaling processes, and delivering a consistent, high-quality customer experience.

In this role, you will play a key part in shaping and improving business services, processes, and system solutions within our Technology Lifecycle Management and Workplace IT area. Working at the intersection of business, operations, and technology, you will help make services easier to use, more efficient and scalable across markets.

Partnering closely with Business Service Solution Managers, local Customer Operations teams, and the Shared Service Center, you will work across the full l...