Responsibilities

• Develop and maintain relationships with existing customers; leverage relationships to ensure renewals of Service contracts
• Define a common strategy in customer relationship management alongside the service operations team
• Develop new business opportunities (value-added services) and diligently pursue recapture opportunities for lost accounts
• Prepare Time & Material quotations and ensure backlog increase with this type of sale
• Assist the commercial department in negotiation of new Service Contracts, amendments and service quotations (from the beginning of the process)
• Assist with answering contractual questions from Customers, the Sales Department and Operations
• Deal with technical open case resolution process, timely communication, and regular meetings in close collaboration with the Technical Support Department
• Control project Bonus and Penalties (Bonus; variable & LD)