Due to our continued growth and success here at Fortem, we have a new permanent opportunity for a skilled Customer Liaison Officer to become a pivotal part of our Orbit Housing Planned works team. You will be predominantly based across sites in Stratford upon Avon and surrounding areas. Therefore, a car for travel is essential. This role will suit candidates who promote continuous improvements, enhance customer and client satisfaction which will involve strong customer complaint handling. As a Customer Liaison Officer, you will collaborate closely with tenants, providing invaluable support to our Site Team to ensure seamless project delivery and heightened customer experiences. Full time Hours are Monday‑Friday 8.00am‑4.30pm.

The Client

Fortem’s contract with Orbit Housing covers over 17,000 houses across Stratford-upon-Avon, Coventry, Nuneaton, Northampton, Milton Keynes and Bedford. We have multiple workstreams, including Planned works, Re‑Roofing, Repairs & M...