Are you a great communicator who thrives on making a difference? In this role, you’ll be the Customer Liaison for the Wastewater area in North London. You will manage a busy caseload and take full ownership of your area, investigating and resolving customer complaints with waste team members. In this varied and people‑focused role you will be the voice of Thames Water and use your effective communication skills to resolve customer challenges.

What you’ll be doing as a Customer Liaison

• Managing a dynamic caseload and taking full ownership of your area, investigating and resolving customer complaints, with waste team members.
• Communicating with customers via telephone, email and site visits, ensuring we follow our brand and regulatory guidelines, keeping them updated throughout their journey.
• Collaborating with teams across the business to find timely and effective resolutions.
• Main point of contact for case managers. Be respons...