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Customer Liaison

🏢
Thames Water
📍 Berkshire, United Kingdom
📍
Location Berkshire
📅
Posted June 07, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

What you’ll be doing

as a Customer Liaison
  • Managing a dynamic caseload and taking full ownership of your area, investigating and resolving customer complaints, with waste team members.

  • Communicating with customers via telephone, email and site visits, ensuring we follow our brand and regulatory guidelines, keeping them updated throughout their journey.

  • Collaborating with teams across the business to find timely and effective resolutions.

  • Main point of contact for case managers. Be responsible for managing the trackers for open complaints for the region, ensuring the right information is provided in a timely manner to the relevant Customer Team.

  • Arranging and running meetings to bring all relevant parties together to resolve complaints and keep internal stakeholders informed of their progress.

  • Negotiating or escalating unresolved issues to achieve the best outcomes for both the customer and the company,...

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    📍 Location Details

    🌆
    City
    Berkshire
    🗺️
    Country
    United Kingdom
    🚗
    Commute
    Local Area

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