About the role

As a Customer Journey Manager in our Customer Experience & Design Centre of Excellence, you’ll play a pivotal role in shaping how customers experience ANZ end to end for a large scale transformation project. You’ll bring a clear, connected view of our customers’ journeys, helping us understand where we’re delivering well and where we need to do better.

Working across the business, you’ll map and evolve key customer journeys, uncover insights, and identify opportunities to better meet customer needs. You’ll partner closely with stakeholders to turn those insights into meaningful improvements, balancing customer outcomes with regulatory and business priorities. As a strong customer advocate, you’ll influence decision making at all levels, ensuring the voice of the customer stays front of mind in everything we do.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. ...