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Customer Incident & Performance Officer

🏢
Pacific National
📍 North Sydney, Australia
📍
Location North Sydney
📅
Posted May 29, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Key Responsibilities:

  • Monitor live train services and ensure alignment with the service plan
  • Act as first point of contact for incident reporting and safety system alerts
  • Record and update operational and safety data accurately and in real time
  • Communicate service impacts, ETAs, and incident updates to key stakeholders
  • Support coordination across service delivery, terminals, and network teams
  • Maintain strong customer service focus through clear and timely communication

    • What You’ll Bring

  • Strong ability to work in a fast-paced, shift-based operational environment
  • Excellent communication skills across multiple channels
  • Strong attention to detail and data accuracy
  • Intermediate computer skills (systems experience advantageous)
  • Rail, transport, logistics, or operations experience desirable (not essential)
  • Team-focused approach with a proactive mindset
  • Flexibili...

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    📍 Location Details

    🌆
    City
    North Sydney
    🗺️
    Country
    Australia
    🚗
    Commute
    Local Area

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