At our core, we’re all about giving our customers a journey they’ll actually enjoy. If you thrive in a fast-paced, problem-solving environment, keep reading!

Your Mission

As our Customer Service Assistant, you’re not just answering calls and emails, you’re the champion of our customer experience. This isn’t your typical call centre gig with scripts and monotone greetings. Here, you get to think on your feet, solve problems creatively, and leave every customer interaction better than you found it.

Responsibilities

• Engaging with customers across multiple channels, including email and phone
• Handling day-to-day customer queries with confidence and care
• Working closely with internal teams to resolve order issues and follow-ups
• Processing refunds and returns accurately and efficiently
• Keeping records up to date and tidy
• Supporting the wider Customer Service team with admin and ad hoc tasks that ...