Join a growing IT team as a 2nd Line Support Engineer, and utilize your customer service talents in a dynamic office environment. Be the key to solving complex technical issues.
This full-time position is perfect for individuals eager to grow within the IT sector. Provide 2nd line support, facilitate smooth communication, and escalate issues when necessary. Your proactive attitude and attention to detail will drive team success.
Key Responsibilities:
• Handle 2nd line customer support via various channels
• Serve as an escalation point for junior team members
• Record all interactions within the service desk system
• Maintain customer communication throughout issue resolution
• Contribute to knowledgebase documentation for continuous learning
Requirements:
• Minimum 12 months experience in a similar role
• Proficient in Windows OS and Server understandings
• Strong communication and customer service skills
• Motivation for continuous learning and pro...