Location: Noida, India (Work from Office) Shift: US Time Zone (EST/PST hours) Department: Customer Support / Client Success Duration: 6 months (with possibility of full-time conversion based on performance) Stipend: Competitive, commensurate with experience Reports To: Customer Support Lead

FenixCommerce is an AI-powered delivery intelligence platform built on AWS, helping mid-to-large DTC and omnichannel retailers maximize order revenue and order profitability simultaneously. Our products span Estimated Delivery Date (EDD) prediction, carrier rate shopping, order orchestration, ship-from-store routing, post-purchase tracking, and ShippingAgent AI analytics. We work with leading retail and DTC brands across footwear, apparel, and lifestyle categories.

We're looking for a Customer Facing Associa...