• Lead major transformation programme
• Shape future customer model
• Based in Petone

This is a full-time position of 40 hours per week. This is a fixed term position until December 2027.

The opportunity

This is a unique opportunity to play a pivotal role in establishing a newly formed Customer Group within at a time of significant transformation. The role requires someone who is comfortable operating in a complex and ambiguous environment, able to drive change while building a highly effective and efficient customer function from the ground up.

With a high level of public scrutiny, the customer experience and how it is perceived will be critical. This role will be central to shaping that experience, ensuring strong foundations, consistent service delivery, and trusted engagement with the community.

In this role you will:

• Lead the transition to a future-state, customer-centric operating model
• Esta...