This is an exciting opportunity to bring your passion and learning expertise to life by engaging, inspiring and developing colleagues across the business. You’ll play a key role in sharing knowledge in critical areas that underpin the delivery of excellent customer service.

In this role, you will design and deliver high-quality learning solutions, ensuring our people are confident, capable and equipped to fulfil their role requirements. Your work will directly enable our teams to deliver outstanding service in a fast-paced contact centre environment.
 
What you’ll be doing as a Customer Experience Trainer

• Work as part of a Training team to deliver best-in-class learning and development solutions to our colleagues, including both technical and soft skills.
• Support the design of learning content to deliver inductions, bridge skill gaps and develop talent.
• Deliver learning using a range of techniques including structured classroom d...