About the Role

Reporting to the Global Head of CX Finance, the Customer Experience Team Lead plays a critical leadership role within the Order to Cash function. You will be responsible for guiding a team of CX Specialists to deliver exceptional service across the full customer lifecycle—from invoice query resolution to cash application—while driving continuous improvement, performance excellence, and a culture of customer‑first thinking.

This role bridges frontline operations and management, combining hands‑on case ownership with team coaching, quality oversight, and cross‑functional collaboration.

What we offer you

On top of a competitive salary, we provide 25 days leave a year, a health contribution, and the ability to choose from a range of benefits suited to you. We also allocate three charity days to support a cause that matters to you.

About you

• Proven experience in a customer service or OTC environment, with demon...