What will you do

As part of the global priority to improve customer experience and brand loyalty, this role drives the measurement and reporting of Johnson Control’s customer experience enterprise-wide. JCI Customer Experience (CX) measurement programs are split between comprehensive, annual relationship studies and brief, event triggered transactional surveys. This role is charged with managing the delivery of these programs and liaising with the regional CX Teams, outside vendors, internal business partners, IT and regional leadership. The candidate needs to be very organized, possess strong interpersonal communication skills and have experience in both project management as well as expertise in customer/market research systems, techniques and processes.

How will you do it

Program Lead for Global Annual CX studies

• Create a multi-year roadmap, in collaboration with business teams and regional CX teams, to mature the CX program efforts ...