Transform customer interactions as a Customer Experience Specialist at the Integrated Customer Service Centre. This role emphasizes training delivery and operational support with CRM software.
In this position, you will report directly to the Customer Service Manager and focus on enhancing service operations through training for new hires. You will play a vital role in maintaining administrative efficiency within the centre and supporting frontline operations to uphold exceptional service standards.
Key Responsibilities:
• Deliver and update training programs for service staff
• Ensure effective front desk operations and manage cash
• Track financial processes for ongoing improvements
• Support data entry and maintenance within CRM
• Respond positively to customer inquiries and concerns
Requirements:
• Community college diploma in a related field
• Minimum of three years customer service experience
• One year of training experience required
• Interme...