Description
We are looking for a Customer Experience Specialist to join a non-profit organization in New Orleans, Louisiana on a contract basis. This role focuses on delivering responsive support to residents, clients, and community members while ensuring a detail-oriented and compassionate service experience. The ideal candidate is comfortable managing high-volume communication across phone, email, and web-based systems and can navigate housing-related inquiries with accuracy and care.


Responsibilities:

• Respond to incoming calls, emails, and online inquiries with empathy and timely follow-through.

• Guide clients through questions related to affordable housing programs, recertification processes, and general service needs.

• Maintain accurate records of interactions, case details, and follow-up actions across multiple browser-based platforms.

• Resolve customer concerns efficiently by identifying issues, providing clear informat...