Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Experience Specialist to join their offices in Valencia. 

Position: Customer Experience Specialist

Location: Valencia, Spain

Work model: on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide customer support via phone, email, and chat for users of the fintech platform

• Assist customers with payment-related inquiries, refunds, cancellations, and account-related questions

• Mediate disputes between customers and partner webshops to ensure positive customer outcomes

• Troubleshoot customer issues and contribute...