Elevate customer support with Rexall Pharmacy Group as a Customer Experience Representative. This role focuses on addressing inquiries and resolving issues through outstanding service across multiple channels.
As a Customer Experience Representative, you will report to the Manager, Call Centre, and be the first point of contact for customer feedback and inquiries. Your expertise over multiple communication channels will ensure effective issue resolution. You will maintain accurate records and follow up with customers, guaranteeing satisfaction and timely communication.
Key Responsibilities:
• Provide exceptional customer service at all times
• Handle telephonic intake of feedback and inquiries
• Review electronic correspondence and prioritize resolutions
• Investigate customer issues and collaborate with partners
• Maintain detailed records of customer interactions
Requirements:
• High School diploma or equivalent
• 2+ years of customer service call centre...