Elevate the customer experience as a Retention Specialist at Quince. You’ll engage with clients through chat, email, and phone, ensuring a warm and trustworthy service approach.
As a Customer Experience Specialist, you will take ownership of each customer interaction while showing adaptability to changing needs. Building strong relationships through your empathetic support will be key to your success in this role. Quince offers a unique opportunity to impact customer loyalty in a dynamic environment.
Key Responsibilities:
• Deliver comprehensive care during customer interactions
• Resolve issues compassionately and effectively
• Utilize tools to improve customer service
• Provide feedback to enhance the overall experience
• Become recognized as a product expert
Requirements:
• High School diploma or GED is necessary
• Bilingual in French and English
• 2+ years of customer service experience required
• Proven ability to communicate professionally in a...